FAQ
HLGDTAK Customer Care
Frequently Asked Questions
Find helpful information about our illuminated garden stakes, installation, outdoor care, orders, shipping and customer support.
Product & Installation
How do I install the garden stakes?
Connect the stake sections, attach the decorative light, and gently insert the pointed end into soft soil. Avoid forcing the stake into frozen or rocky ground.
Where can I use the garden stakes?
They are ideal for garden beds, lawns, pathways, patios, front yards and entryways. Follow the placement guidance shown on the individual product page.
Are special tools required?
Most designs require no special tools. Assembly may vary slightly depending on the product selected.
Can the stakes stay outdoors?
Our garden stakes are designed for seasonal outdoor decorating. During severe storms, heavy snow or extreme winds, we recommend moving them to a protected location.
Lighting & Care
How are the lights powered?
Power sources vary by design. Check the individual product description to confirm whether your selected model uses solar power or another power source.
How long will the lights stay illuminated?
Lighting time depends on the model, weather conditions, charging time and battery performance.
Why is my light not turning on?
Confirm that the power switch is on and remove any protective tab or film. For solar models, place the panel in direct sunlight and allow it to charge before testing in darkness.
How should I clean the product?
Wipe the surface gently with a soft, dry or slightly damp cloth. Do not use harsh chemicals or abrasive cleaning tools.
Orders & Shipping
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking information.
Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee changes or cancellations after an order enters processing or ships.
What if my item arrives damaged?
Email us with your order number and clear photos of the product and packaging. Our support team will review the issue and provide the appropriate assistance.
What if I receive the wrong item?
Contact us with your order number and photos of the item received so our support team can investigate promptly.
Still Need Help?
Contact the HLGDTAK customer support team. For faster assistance, include your full name, order number and the email address used to place your order.
Saturday – Sunday: Closed