You may request a return within 30 days after your order is delivered.

Requests submitted after the return window may not be eligible, except where a longer period is required by applicable law.

To qualify for a return, the product should be:

• Unused, uninstalled and in substantially the same condition in which it was received.
• Returned with its original components, accessories, instructions and packaging where reasonably possible.
• Accompanied by valid proof of purchase or an order number.
• Approved in advance by HLGDTAK customer support.

Non-Returnable Items

• Items damaged through misuse, improper installation, modification or failure to follow product instructions.
• Products showing excessive wear, outdoor damage or missing parts not caused by a product defect.
• Personalized, customized or made-to-order products.
• Gift cards and non-returnable digital products.
• Items marked “Final Sale” at purchase.

These exclusions do not limit mandatory consumer rights provided by applicable law.

Inspect your order after delivery. If an item arrives damaged, defective, incomplete or incorrect, contact us as soon as possible.

Please include:

• Your full name and order number.
• A clear description of the issue.
• Photos or video of the product.
• Photos of the packaging and shipping label.

After review, we may provide troubleshooting, replacement parts, a replacement, a refund or another suitable solution.

For returns based on customer preference, the customer is generally responsible for return shipping costs unless otherwise stated in the return authorization.

If the return results from a confirmed damaged, defective or incorrect item, HLGDTAK will provide an appropriate return or replacement solution.

Original shipping charges are generally non-refundable unless required by law or the return results from our error.

Once an authorized return is received, it will be inspected. We will notify you whether the refund is approved.

Approved refunds will normally be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Late or Missing Refunds

If you received a refund confirmation but the funds have not appeared, contact your bank or payment provider first. If the issue remains, email service@hlgdtak.com .

Exchange availability depends on product inventory. Contact customer support before returning the original item.

In some cases, the fastest option is to return the eligible item for a refund and place a new order after approval.

Contact us as soon as possible if you need to change or cancel an order. Changes and cancellations cannot be guaranteed after processing or fulfillment has begun.

Orders that have shipped cannot be canceled and must be handled through the applicable return process.